Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website and services provided by Alfaro Scales ("we," "us," or "our"). By using our website or engaging our services (the "Services"), you agree to these Terms. If you do not agree, do not use the Services.

1. The Services

Alfaro Scales provides business-to-business consulting and software-enabled services to contractor businesses, including CRM configuration, SMS/text messaging workflows, lead follow-up automation, reputation management support, and related reporting. Specific deliverables, timelines, and fees are set forth in a separate written agreement or statement of work between us and the client ("Client Agreement"). In the event of a conflict between these Terms and a signed Client Agreement, the Client Agreement controls.

2. Eligibility

The Services are intended for businesses and the individuals authorized to act on their behalf. You represent that you are at least 18 years old and have the authority to bind the business you represent to these Terms.

3. Client responsibilities

• Provide accurate information about your business, offerings, and contacts.
• Obtain any required consents from your own leads and customers before their information is processed through our workflows, including consent to receive SMS or email communications where required by law.
• Use the Services in compliance with all applicable laws, including the TCPA, CAN-SPAM, and consumer-protection rules.
• Maintain the security of any account credentials issued to you.

4. Fees and payment

Fees, billing frequency, and payment terms are described in the applicable Client Agreement. Unless stated otherwise, invoices are due upon receipt. Late amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law. We may pause or suspend Services for accounts that are past due.

5. Acceptable use

• No unlawful, misleading, harassing, or infringing content or messaging.
• No sending of SMS or email to recipients who have not consented or have opted out.
• No attempts to reverse-engineer, disrupt, or gain unauthorized access to our systems.

6. Intellectual property

We retain all rights in our processes, templates, software configurations, and documentation. You retain rights to the content and data you provide. Upon full payment, you receive a non-exclusive license to use deliverables produced for you in the ordinary operation of your business.

7. Confidentiality

Each party will protect the other's non-public business information with the same care it uses for its own confidential information, and use it only to perform under these Terms.

8. Third-party services

The Services may rely on third-party tools (for example, CRM, phone/SMS providers, scheduling, and analytics platforms). We are not responsible for the availability, accuracy, or performance of third-party services, and their use may be subject to separate terms.

9. Disclaimers

The Services are provided on an "as is" and "as available" basis. We make no guarantees about specific business results, lead volume, close rates, or revenue. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

10. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability arising out of or related to the Services will not exceed the amounts paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

11. Termination

Either party may terminate the Services as described in the applicable Client Agreement, or, if none, upon thirty (30) days' written notice. We may suspend or terminate access immediately for material breach, non-payment, or unlawful use.

12. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Florida for any dispute not subject to a separately agreed dispute-resolution process.

13. Changes

We may update these Terms from time to time. Continued use of the Services after an update constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms? Email admin@alfaroscales.com or call +1 914 569 2497.