Privacy Policy

This Privacy Policy explains how Alfaro Scales ("we," "us," or "our") collects, uses, and shares information when you visit our website, contact us, or use services we provide to contractor businesses ("Services"). By using the Services you agree to the practices described here.

1. Who we are

Alfaro Scales is a small business-to-business service provider that helps contractors improve lead response, follow-up, and reputation using CRM software, SMS/text messaging, and related automation tools.

2. Information we collect

We collect information in a few ways:

• Information you give us directly: name, business name, email address, phone number, and anything else you submit through forms, calls, texts, or email.
• Information from our contractor clients: when a contractor uses our Services, they may share contact information for their own leads and customers so we can help route, follow up on, or report on that activity.
• Information collected automatically: basic device and usage data such as IP address, browser type, pages viewed, and referring URLs.

3. SMS and text messaging

If you provide a mobile phone number, you may receive SMS/text messages from us or from systems we operate on behalf of a contractor client. Messages may include appointment reminders, follow-up messages, updates, and responses to inquiries.

• Message and data rates may apply.
• Message frequency varies.
• Reply STOP at any time to opt out. Reply HELP for help.
• We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties for their marketing purposes.

4. How we use information

• To provide and improve the Services.
• To respond to inquiries and communicate with you.
• To operate follow-up, reminder, and reporting workflows on behalf of contractor clients.
• To keep our systems secure and prevent abuse.
• To comply with legal obligations.

5. How we share information

We share information only with service providers who help us operate the business (such as CRM, phone/SMS, email, hosting, and analytics vendors), with the specific contractor client an inquiry belongs to, and when required by law. We do not sell your personal information.

6. Data retention

We retain information for as long as needed to provide the Services, meet our contractual and legal obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it.

7. Your choices

• You can opt out of SMS at any time by replying STOP.
• You can opt out of marketing emails using the unsubscribe link.
• You can request access, correction, or deletion of your information by contacting us at the email below.

8. Security

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children

Our Services are not directed to children under 13, and we do not knowingly collect information from them.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above.

11. Contact us

Questions about this Privacy Policy? Email admin@alfaroscales.com or call +1 914 569 2497.